Refund policy

30-Day Return Policy

We want you to feel confident shopping with OEVY. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. For hygiene and safety reasons, opened or used skincare products cannot be returned.

To start a return, please contact us at support@oevybeauty.com before sending your item back. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for standard returns. We recommend using a trackable shipping service, as we cannot be responsible for return packages that are lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us at support@oevybeauty.com as soon as possible so we can review the issue and make it right. We may request photos of the product and packaging to help us resolve the issue.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that your bank or credit card provider may require additional time to process and post the refund.

We do not charge restocking fees.

Order Cancellations

If you need to cancel your order, please contact us at support@oevybeauty.com as soon as possible. Orders can only be canceled before they have entered fulfillment. Once an order has entered fulfillment, we cannot guarantee that it can be canceled.

Questions

If you have any questions about returns or refunds, please contact us at support@oevybeauty.com.